Victoria's Secret Reviews

2.1

/5.0

45 customer reviews

29 %

reviewers recommend

Victoria's Secret

Note: The star rating (2.1 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

How would you rate Victoria's Secret?

45 Customer Reviews

by Danielle G.

Sep 15, 2022

VS lotion destroyed my skin

A few days ago I bought a VS lotion, after a day or two I discovered bumps behind my ear, then it got to my whole face, neck, ears and arms as well. It was an allergic reaction, which means that the product had a lot of awful ingredients in it. Those bumps itched and made me uncomfortable for days, they still are on my skin and I cannot get rid of them, so please be careful buying their products, because they most definitely are synthetic.

by Flenn Graves

Sep 11, 2022

Fat tub o lards

It's sad that the Victoria's Secret website started to use gross fat tub o lards to sell their clothing. The sad fact is most of their customers are fat so they need to Market towards them. When I shop for clothes I don't want to see the sweatshirt on some gross model I want to Envision it looking nice on me and it's very hard to do that When these overweight models are depicting them why oh why do we need them to model the bikinis? Hey guess what? I'm not thin either

by Tracy Andrews

Sep 04, 2022

Poor quality, cheap fabrics, no shape or support.

I bought some bikinis, a bra, and some panties. They don’t hold shape, run extremely small (panties size L are realistically size XS) and the bra does not provide any support after a couple of washes. Very weirdly sized and designed. Fabrics are of the lowest quality.

Totally useless, will not be buying again from this website.

by Jacob A.

Sep 03, 2022

Men?

I don't want see men on your website! Is there nothing left for just us women? It's extremely offensive!

by Terrence Hopkins

Sep 03, 2022

Great staff member

My boyfriend and I received a 5 * service from Maise in the St David’s shopping centre, Cardiff. She was extremely helpful whilst other members of the team were quite rude.

by Elsie421

Aug 29, 2022

Couldn't be more perfect in every way!

Bought the periwinkle blue jogging pants in a large with the large white with pastel studded t shirt & hoodie. They couldn't have fit more perfect. I'm short & a bit heavy so was hesitant. I will go back to purchase more. You will not be disappointed. The T shirt fit up around my neck & was not low cut like many other t shirts. I also wanted cuffs around the ankles of the joggers & got just that. Loved the shirt & t shirt were studded. I was very impressed & that's not easy to do. Previous reviews convinced me to purchase & I'm thankful for the reviews. Thank you Victoria Secret!

by Kristin P.

Aug 29, 2022

Worst online service

Worst customer service, worst app. It's so hard to use Victoria's Secret app, it doesn't work properly, unable to make payments. And when you call customer service all agents sound like they're under influence of drugs. It's a shame that a brand like Victoria's Secret has such terrible customer service.

by Jennie607

Aug 26, 2022

Underwear are so cheap and ripped after…

Underwear are so cheap and ripped after 2 washes! No customer service! They are a terrible company, avoid at all cost!!!!

by Fowler170

Aug 21, 2022

Customer service

Be forewarned the changerooms close 45 minutes before their advertised store closed hours. The staff lacked the initiative to inform their customers of this unusual (imo) retail practice.

by Powell79

Aug 19, 2022

Disgusting customer service!!!

Ordered sprats during the 4 for 3 offer, received 2, another a week or so later and never received the final 1! Emailed 11 times now asking for an update, no response! Disgusting customer service!! Order these over a month ago now 😡

Questions & Answers

In store victoria secret NEVER has the free item when u spend $65? Can you please direct me to a store besides the palmdale Ca. Store

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I saw some of your panties were reviewed by more men than women. Do you have any statistics that show what the percentages of men vs women why buy?

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Did you experience any bad reactions from using Victoria's Secret?

I hope VS sees all of our comments & complains even though I'm sure they won't care but I seriously miss when the clothes said PINK all over them. Down the legs, on the butt, all over the hoodies. I miss the sequence & glitters on the sweat pants & hoodies, I miss the sequence covered backpacks that said PINK, I miss the adorable comforter sets & PINK bedding & plush dogs you could buy. I miss when the clothes were actually cute & the sweat suits were worth spending money on. Now they have clothes that are plain & bland thay don't even say the name of the brand on it. If I wanted a plain t shirt I would go to Walmart. After all we are paying for the name so therefore we want the name plastered all over our cute pink outfits again! & bring back the adorable duffel bags that had sequence & pink logos all over it. Bring back the velcro sandals not the cheap non velcro sandals that rip apart after a couple wears & give your feet painful blisters. Also why would I want to wear a hoodie or shirt that is also made for men in that exact same design & color? They have the same 2 boring black "pink" lettering that they have had for years. There isn't even anymore sexy/cute & girly color options. No one is going to want to spend their money on plain jane clothes with no print no VS logos or with a tiny logo the size of a penny at the bottom.of the shirt & all the ugly colors/stripes etc. Bring the cute pink outfits back! Thry just keep putting out the same boring stuff regardless of all the comments on Instagram/Facebook & everywhere else saying it's tasteless & b o r i n g!

by Sonia313 - November 28, 2021

Yeah - products I've purchased in recent years are noticeably lower in quality than they once were.

by Candice R. - April 23, 2021

It's scam and vs and pink aren't worth the money due to both brands extremely cheap bad quality products and they have extremely low online sales and in store sales too. Nobody guys their crap online or in stores and they have fake phony reviews on the vs and pink website, fake phony reviews lying about how "great" their crappy cheap bad quality products are. Those reviews on their website just written by company and employees, not by real actual people cuz nobody buys their crap.

by Bob421 - May 12, 2019

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Are the products from Victoria's Secret really worth the money?

No it's not. It's scam and vs and pink aren't worth the money due to both brands extremely cheap bad quality products and they have extremely low online sales and in store sales too. Nobody guys their crap online or in stores and they have fake phony reviews on the vs and pink website, fake phony reviews lying about how "great" their crappy cheap bad quality products are. Those reviews on their website just written by company and employees, not by real actual people cuz nobody buys their crap.

by Brooklyn Richardson - May 12, 2019

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Terrible page, can't sign in even creating a new password, can't create a new account, they cancelled my order because i bought as a guest.. really??

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